what is front of house team member

What Is a Front of House Team Member?

A front of house (FOH) team member is a vital part of the customer experience in businesses like restaurants, hotels, cafes, and entertainment venues. The term “front of house” refers to the area where customers interact with staff, as opposed to “back of house” which includes kitchens, offices, or maintenance areas. FOH team members are the face of the business—welcoming…